Privacy Policy

Last updated: March 18, 2026

Alpengrid Analytics ("we", "our", or "us") operates the Grid Revenue Guide platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

Personal Information

When you create an account, we collect information you provide directly, such as your name, email address, and organization name.

Usage Data

We collect information about how you interact with our platform, including pages visited, features used, program searches, and calculation inputs.

Technical Data

We automatically collect technical data including IP address, browser type, operating system, and device identifiers.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Grid Revenue Guide platform
  • Process and fulfill your account registration and requests
  • Send you service-related communications and updates
  • Monitor and analyze usage patterns to enhance user experience
  • Ensure the security and integrity of our platform
  • Comply with legal obligations

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process your personal data under the following legal bases: performance of a contract (providing our service), legitimate interests (improving and securing our platform), your consent (marketing communications), and compliance with legal obligations.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with trusted third-party service providers who assist in operating our platform (e.g., cloud hosting, email delivery), subject to confidentiality agreements. We may also disclose information when required by law.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Upon account deletion, we remove your personal data within 30 days, except where retention is required by law. Backup copies may persist for up to 90 days.

6. Data Security

We implement industry-standard security measures including TLS encryption for data in transit and encrypted storage for data at rest. However, no method of transmission over the internet is 100% secure.

7. Cookies and Analytics

We use a JWT-based authentication cookie to maintain your session. We also use Google Analytics to understand platform usage. Google Analytics collects anonymized usage data. You can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access — Request a copy of your personal data
  • Rectification — Correct inaccurate or incomplete data
  • Erasure — Request deletion of your personal data
  • Portability — Receive your data in a machine-readable format
  • Restriction — Request that we limit how we use your data
  • Objection — Object to processing based on legitimate interests
  • Withdraw consent — Where processing is based on consent

To exercise any of these rights, contact us at peter@alpengridanalytics.com.

9. International Data Transfers

Our infrastructure is based in the United States. If you access our platform from outside the US, your information may be transferred to and processed in the US.

10. Children's Privacy

Our service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Alpengrid Analytics
Email: peter@alpengridanalytics.com